Client Service Executive at Sophie Michaels Consulting

Sophie Michaels Consulting is your trusted partner for comprehensive and strategic HR solutions. At SMC, we believe that people are at the heart of every successful organization. Our passion lies in helping businesses unlock their full potential by maximizing the potential of their most valuable asset-their employees. Our team of HR experts is committed to excellence and staying at the forefront of industry trends and best practices. We combine deep industry knowledge with cutting-edge HR technologies to provide our clients with strategic insights, actionable solutions, and measurable results.

We offer a comprehensive range of services, including talent acquisition, employee engagement, performance management, HR compliance, training and development, and much more. Whether you are a small startup, a growing mid-sized company, or an established enterprise, we have the expertise and resources to support your HR needs at every stage of your business journey.

We are recruiting to fill the position below:

Job Title: Client Service Executive

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• Our Client is currently seeking a proactive and customer-focused Client Service Executive to join the team.
• The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and contributing to the growth and success of the business.

Responsibilities

• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and service requests in a timely and professional manner.
• Understand client needs and requirements, and collaborate with internal teams to develop customized solutions that meet or exceed expectations.
• Coordinate the delivery of services to clients, including scheduling cleaning appointments, managing HR processes, and facilitating corporate gifting orders with the support of other team members.
• Conduct regular follow-up calls and visits to ensure client satisfaction and identify opportunities for upselling or cross-selling additional services.
• Prepare and present proposals, contracts, and service agreements to prospective clients, negotiating terms and closing deals to achieve sales targets.
• Maintain accurate records of client interactions, transactions, and feedback using our CRM system and any other tools.
• Collaborate with the operations team to ensure the timely delivery of services and resolve any issues or discrepancies that may arise.
• Stay informed about industry trends, competitors, and market developments to identify opportunities for business growth and improvement.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Proven experience in a customer service or client-facing role, preferably in the service industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
• Strong negotiation and problem-solving abilities, with a results-driven mindset.
• Highly organized with excellent time management skills and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Previous experience in facility management, cleaning services, HR management, or sales is a plus.

Benefits

• Good salary and performance-based incentives.
• Opportunities for career growth and professional development.
• Friendly and collaborative work environment with a diverse team.

Application Closing Date
31st February, 2024.